HOS Travels and Tours – luklaeverestflight.com does not provide refunds but we will exchange the Service/product within 10 days. In case the Service/ product is physically damaged or a certain part is missing while the service/ product is delivered please inform us within 7 days for it to be replaced. Customers cannot cancel their order so please make up your mind before ordering any service/ product from HOS Travels and Tours – HosTravels.